Comments on Coffee Bean Goddess: Accent On Helpful

John (from Dell), how nice to hear from you! Thank...

2007-11-24T12:13:00.000-08:00

John (from Dell), how nice to hear from you! Thanks for checking in. I will be delighted to update you on the situation but I'm mystified as to how I'll reach you. Your blog site doesn't seem to have any content or means of communicating. If you shoot me an email at deecee at toast dot net, I can keep you posted.

Hi-I am a support analyst at Dell headquarters.I w...

2007-11-23T13:14:00.000-08:00

Hi-

I am a support analyst at Dell headquarters.

I wanted to drop in to first say how nice it is to run into a blog post citing a good experience with our support. I also wanted to follow up on this to make sure everything went smoothly afterwards.

If you needed any further help, please let me know!

John
Dell Customer Advocate

John and Wolfie, glad to hear the positive reinfor...

2007-11-20T09:30:00.000-08:00

John and Wolfie, glad to hear the positive reinforcement. One feels so much more vulnerable when one needs help. (smile)

Bonnie, Blogger doesn't have a help number, toll-free or otherwise. I spent some time browsing the help faqs on your behalf but couldn't find anything that applied. I hope this was just a one-time anomaly.

Mage, I had a Gateway before I turned to Dell. It was a good machine and I loved their techs. I can't say anything bad about them but I just like Dell better. One of those inexplicable thangs.

I am so sorry about the lid....and so glad you had...

2007-11-20T09:19:00.000-08:00

I am so sorry about the lid....and so glad you had the old flat screen in the closet.

Yer so lucky. I've had nothing but misery with Dell. Two computers worth of misery, and right now have two Gateway's as the major computers here. And too, I let my G talk with their help desks as he speaks the language. I know that's cheating.

Dee, I had the same experience with Dell. My lapt...

2007-11-20T08:14:00.000-08:00

Dee, I had the same experience with Dell. My laptop died - said "click" and went off, then wouldn't turn back on - I went online on the desktop and chatted with a tech. We did all the diagnostics, and two days later there was a tech at my door with a new motherboard. He had it fixed in less than half an hour. I'll stick with Dell, thanks! Hope yours works out as well, and as quickly!

So glad you had a back up. Wouldn't want you to go...

2007-11-20T06:14:00.000-08:00

So glad you had a back up. Wouldn't want you to go into puter shock. :-)

Blogger comment section is doing weird things to me. It opens up this little window but also another that is full screen. So this morning I clicked the full screen closed and your page was gone! Do you recoken (sp?) blogger has a toll free number?

I've nothing but good experience of Dell, too, Dee...

2007-11-19T22:18:00.000-08:00

I've nothing but good experience of Dell, too, Dee, and hope it'll go on the same way.